申请退款

怎么申请

1. 打开下方的 Meta 订单页，登录购买时使用的账号。
2. 找到 SKYBOX VR Video Player，选择申请退款，按页面提示提交。
3. 自助申请没有通过时，把右侧英文模板发给 Meta 客服。方括号里的日期、姓名、用户名、邮箱和订单号改成你自己的。

Subject: Request for Refund – SKYBOX VR Video Player

Dear Meta Store Support Team,

I am writing to request a refund for the application SKYBOX VR Video Player, which I purchased on [购买日期].

I have encountered serious performance issues that make the app nearly unusable on my Quest 2 / Quest 3 device:

Severe buffering and stuttering – The app frequently buffers and freezes when playing high-bitrate video files over my Wi-Fi 6 network. This issue persists despite my network being stable, and all other video streaming apps work perfectly without any buffering.

Black screen crash – When closing a VR video, the screen goes completely black while the audio continues to play for approximately 2 minutes before stopping. This forces me to restart my device repeatedly.

Poor playback stability – The app struggles with basic playback operations. Pausing or seeking through 4K video content frequently causes the video to freeze or crash.

I have spent less than 2 hours trying to troubleshoot these issues, and the app is not functioning as expected for a paid video player. I kindly request a full refund for this purchase.

Here is my account information for your reference:

Full name: [你的全名]
Username/Alias: [你的 @用户名]
Email: [账号绑定的邮箱]
Order number: [订单号]

Thank you for your assistance. Please let me know if you need any additional information.

Sincerely,
[你的名字]